Background
In Singapore, a leading healthcare company providing essential nephrology products aimed to enhance its direct-to-patient drug delivery program for dialysis patients. This monthly service allows patients to create and receive personalized packages of supplies, ensuring continuity of care directly to their homes. Managing monthly orders, patient records, and logistics coordination across multiple locations required a robust, adaptable platform. Patients also needed the flexibility to adjust their packages and access support as needed.
Challenge
The company faced several operational challenges:
- Order and Patient Management: Patients needed a way to customize monthly packages of nephrology supplies, with the system tracking order histories and managing inventory to prevent shortages.
- Logistics and Delivery Coordination: Efficient delivery management required route and slot scheduling to ensure timely monthly deliveries across different regions in Singapore.
- Real-Time Patient Support: Patients needed a convenient way to modify orders, add products, and reach support if necessary, ensuring a responsive and patient-centered service.
- Integration with SAP: To streamline operations, the solution needed to synchronize with the company’s SAP system, ensuring real-time data alignment for inventory and financial management.
Given these requirements, the company required a tailored platform that could handle the complexity of high-volume, patient-specific logistics while integrating with their existing systems.
Zelthy Solution
Zelthy was chosen as the backbone to develop this customized direct-to-patient platform including the patient mobile app, delivering a solution specifically designed to address the unique needs of the program without the constraints of an off-the-shelf ERP. This tailored solution provided:
- Patient and Order Management: The custom-built application on Zelthy enabled patients to set up a monthly package of supplies and add extra products as needed. Patients could track order history, manage preferences, and adjust items directly through the app, providing flexibility and control over their monthly supplies.
- Logistics and Slot Scheduling: Leveraging Zelthy’s customizable modules, the platform incorporated a route and slot management system that allowed logistics teams to efficiently plan deliveries. Real-time visibility into delivery routes and slots reduced delays and ensured on-time fulfillment across Singapore.
- Integrated Patient Support: The patient app included access to a dedicated helpline, enabling patients to modify orders or ask questions, thus fostering engagement and enhancing the user experience.
- Seamless SAP Integration: The application was integrated with the SAP system, allowing for real-time updates on inventory levels, order statuses, and financial data. This alignment ensured that all departments operated on a unified data set, improving inventory management and supporting financial reconciliation.
Results
The custom application developed on Zelthy’s flexible platform was implemented quickly and delivered significant results, transforming the direct-to-patient nephrology supply service:
- 500+ Patients Supported Monthly: Over 500 patients subscribed to the program, receiving timely and personalized delivery of their supplies each month.
- 99.9% Delivery Accuracy and Real-Time Inventory Control: SAP integration and logistics planning allowed the program to maintain a 99.9% on-time delivery rate, ensuring patients received essential supplies consistently and without delay.
- Increased Patient Engagement: 85% of patients actively used the app’s customization features and helpline support, resulting in high satisfaction levels and a stronger connection to the service.
- 100% Operational Visibility and Zero Downtime: Real-time monitoring and dashboards provided the operations team with uninterrupted visibility into patient orders, logistics, and inventory, with zero downtime since the launch.
By developing a custom application on the Zelthy platform, the healthcare provider achieved a fully digital, patient-focused transformation of its direct-to-patient supply management process. This project underscores Zelthy’s ability to support complex healthcare programs through tailored, flexible, and scalable digital solutions that go beyond traditional ERP systems.