Omnichannel Ordering for Clinics

Seamless Connections in Complex Healthcare

Healthcare ordering shouldn't be harder than ordering coffee. Yet clinics navigate fragmented systems, multiple vendors, and disconnected workflows daily. At Zelthy, we believe omnichannel ordering represents the fundamental infrastructure for modern healthcare delivery—connecting providers, patients, and pharmacies in seamless, intelligent workflows.

The Complexity Challenge

Healthcare ordering operates across multiple channels: electronic prescriptions, phone orders, patient portals, and direct clinic requests. Each channel operates independently, creating friction, errors, and delays that impact patient care. Studies show that prescription abandonment rates reach 20% when ordering processes are fragmented.

Modern clinics need unified ordering architecture that connects all touchpoints while maintaining clinical accuracy and regulatory compliance.

Intelligent Orchestration

Our omnichannel approach creates unified ordering experiences that work seamlessly across all touchpoints:

Single Integration, Multiple Channels: Clinics connect once to our platform and gain access to all ordering channels—web portals, mobile apps, EHR integrations, and phone systems.

Real-Time Inventory Visibility: AI-powered systems provide real-time medication availability across multiple pharmacies and suppliers, ensuring patients receive medications when needed.

Automated Workflow Optimization: Machine learning algorithms analyze ordering patterns and optimize workflows to reduce processing time by up to 50%.

Patient-Centric Design

We design ordering systems around patient needs, not institutional convenience:

Prescription Pre-Ordering: Patients can request refills and new prescriptions through their preferred channel—app, website, or phone—with automatic routing to appropriate providers.

Intelligent Substitution: When preferred medications are unavailable, AI suggests clinically appropriate alternatives based on patient history and drug interactions.

Coordinated Fulfillment: Orders automatically route to optimal fulfillment locations based on patient location, insurance coverage, and medication availability.

Clinical Integration

Our platform integrates deeply with clinical workflows:

EHR Connectivity: Seamless integration with major EHR systems ensures ordering information flows directly into patient records without duplicate data entry.

Clinical Decision Support: AI-powered alerts for drug interactions, dosing considerations, and formulary compliance at the point of ordering.

Automated Prior Authorization: Intelligent systems initiate prior authorization processes automatically when required, reducing delays and administrative burden.

Measurable Outcomes

Organizations using our omnichannel ordering platform achieve:

• 35% reduction in prescription abandonment rates
• 50% decrease in order processing time
• 25% improvement in medication adherence through simplified ordering processes
• 60% reduction in administrative calls regarding prescription status and availability

The Strategic Advantage

Omnichannel ordering isn't just about efficiency—it's about creating healthcare experiences that patients prefer. When ordering is seamless, patients engage more actively in their care. When workflows are optimized, clinicians can focus on clinical excellence rather than administrative complexity.

We're not just connecting systems—we're connecting the future of healthcare delivery to the present moment when patients need care most.