Solutions›Patient Services

Patient programs that actually drive outcomes.

From enrolment to therapy maintenance — a single platform with AI agents across the entire patient journey. Deployed in weeks, customised per therapy and market.

Talk to our PSP team
Therapies poweredOpdivoKeytrudaDupixentDarzalex Faspro
Our perspective

$5B in PSP spending. 3% patient enrolment.

PATIENT JOURNEY · END TO END1STARTEnrollmentAI VERIFICATION2VERIFYBenefitsAUTO VERIFY3MONITORAdherencePREDICT DROP-OFFRisk scoring · Interventions4ENGAGECall CentreLIVE AE DETECT5REPORTOutcomesReal-time PRO dataAI AGENTS ACTIVE ACROSS ALL STAGES

The industry spends billions on patient support programs that most patients never touch. Fragmented vendors, disconnected systems, and reactive workflows mean coordinators spend more time on data entry than patient interaction.

Zelthy approaches patient services differently. Every template ships with AI agents that automate the repetitive — enrolment validation, call scheduling, adherence prediction — so your team focuses on work that actually moves patient outcomes.

The patient journey

Every step from identification to outcomes.

This is the operational landscape Zelthy covers — the full patient lifecycle, not just isolated workflows.

Finding the right patients, at the right time

The journey starts when a patient is diagnosed and becomes eligible for a support program. HCPs need referral pathways, eligibility rules vary by therapy, and most programs miss 90%+ of eligible patients because identification relies on manual processes.

Without a platform

HCPs don't know the program exists. Eligibility rules are buried in PDFs. Patients fall through the gap between diagnosis and enrolment.

With Zelthy

Digital referral portals for HCPs. Automated eligibility screening against therapy-specific rules. AI agents that surface patients likely to benefit based on clinical and claims signals.

From scoping to live patients

Deployed in weeks. Owned over time.

Every patient services engagement follows the same arc: deep operational mapping, rapid deployment on pre-built templates, continuous optimisation, and progressive ownership transfer to your team.

Your therapy. Your market. Your constraints.

Every PSP starts with the specific therapy, patient population, and regulatory environment. Zelthy's team works alongside your patient services and medical affairs teams to map the operational workflow — enrolment rules, communication cadences, adherence triggers, compliance requirements — before a single screen is designed. This isn't a generic discovery. It's informed by 20+ similar programs across oncology, immunology, and rare disease.

Outcome

Complete operational blueprint tailored to your therapy and market

Timeline
1–2 weeks
45%
adherence improvement
60%
faster enrolment
65%
reduction in approval time
30%
lower operational costs
Proof

Proven across therapies and geographies.

Oncology · PSPAustralia · Multi-site
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A global top-10 pharma company needed to replace a manual, paper-based PSP for a flagship oncology therapy that was reaching fewer than 5% of eligible patients.

45% adherence improvement60% faster enrolment30% cost reduction6-week deployment
Specialty · Compassionate AccessAustralia · National
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A leading pharma company's compassionate access program was losing patients in a 12-step manual approval process that averaged 22 days from request to medication dispatch.

65% faster approvals40% lower operational costsReal-time tracking5-week deployment
Use Cases

Everything we can deploy for Patient Services.

Digital PSP Platform
End-to-end patient support — enrollment, adherence monitoring, call scheduling, outcomes tracking.
Direct to Patient
Home delivery coordination, nursing visits, injection training, and self-administration support.
Patient Enrollment & Onboarding
Digital self-service enrollment with document verification, eligibility checks, and consent management.
Benefits Verification & Co-pay
Automated insurance benefits investigation, prior authorization tracking, co-pay cards, and financial assistance.
Call Centre Operations
AI-augmented call centre with real-time compliance monitoring, post-call documentation, and AE detection.
Patient Education & Engagement
Personalized content delivery across SMS, email, app, and WhatsApp — timed to treatment milestones.
Digital Health Campaigns
Disease awareness and therapy initiation — landing pages, HCP finder, consultation booking, funnel tracking.
Nurse Navigator Platform
Coordination for nurse educators — patient assignment, visit scheduling, documentation, outcomes reporting.
Medication Adherence Monitoring
Continuous adherence tracking via refill data, wearables, PROs, and pharmacy claims — proactive interventions.
Explore use cases across all verticals

Ready to rethink patient services?

Talk to our patient services team. We'll walk you through the templates, show you the AI agents in action, and scope deployment for your therapy and market.

Talk to our PSP team